Background
Chief Telecom, Taiwan’s largest data center and network service provider, set out to deliver more efficient and secure network services for customers using its Taipei Internet eXchange (TPIX) while maintaining the economic efficiency of internet connectivity and meeting diverse service quality needs. The service provider needed deeper insight into traffic behavior and bandwidth requirements across varied applications and exchange members, along with instant detection of security threats that could undermine reliability and customer satisfaction at scale. With TPIX ranked among the world’s top internet exchange centers, Chief looked for a solution that could strengthen troubleshooting and business analysis and support differentiated services for domestic and international ISPs on a unified foundation.
Solution
Chief Telecom partnered with Genie Networks to integrate Genie’s network traffic intelligence with TPIX, combining flow‑based collection and analysis with Chief’s high‑speed interconnection and external bandwidth to deliver real‑time visibility across exchange members and services. Genie’s solution leverages advanced IP Flow traffic analysis technology and a big‑data analytics framework, pairing an intelligent anomaly‑detection engine with proactive network behavior analysis and machine‑learned traffic baselining to instantly identify abnormal traffic indicative of threats such as DDoS and Botnet attacks, thereby safeguarding overall network security for customers on TPIX. With precise traffic monitoring by exchange and member, operators gained a powerful toolset for network troubleshooting and business analysis, enabling Chief to understand usage patterns and bandwidth requirements of diverse services and applications and to align network quality with customer needs while preserving economic efficiency. Backed by stable, reliable data center environments and network infrastructure, the joint solution equips Chief to provide comprehensive, differentiated network traffic analysis services to exchange participants and enterprises, building on Genie’s global experience serving service providers and large organizations across more than 40 countries over two decades.
Outcome
By deploying Genie’s traffic intelligence at TPIX, Chief now performs comprehensive analysis of network‑wide traffic while offering differentiated traffic analysis services that match customer requirements and enhance satisfaction across a broad base of domestic and international ISPs. Real‑time detection of abnormal traffic improves overall security posture against DDoS and related threats, while precise flow monitoring by exchange member accelerates troubleshooting and supports richer business analysis for operations and planning teams. With the combination of stable infrastructure, high‑speed interconnection, and Genie’s advanced analytics, TPIX has strengthened its position as one of the world’s leading internet exchanges—and continues to attract global customers, delivering a win‑win‑win outcome for Chief Telecom, Genie Networks, and the internet community they serve.
About Chief Telecom
Established in 1991, Chief Telecom became an affiliate of CHT in 2006, and was officially listed at Taiwan OTC stock market on June 5th, 2018 (stock ticker: 6561). Chief Telecom is ISO 27001, ISO 27011, ISO 27017, ISO 27018 and Data Centre Operations Standard (DCOS) certified to provide its customers with the best information security shield. With its global internet backbone, professional skills of communication integration, Chief Cloud eXchange (CCX), and (Taipei Internet eXchange) TPIX – the biggest internet exchange in Taiwan, Chief Telecom can provide total solutions and various business models to enhance its customers’ operational effectiveness and competitive advantages. For more information, please visit en.chief.com.tw
