Hardware Repair
In the case of hardware system failure, the unit will be repaired or replaced with new or reconditioned unit of equal or better value. This service requires evaluation by our TAC and the issuance of a RMA number.
Hardware Replacement
In the case of hardware failure upon arrival, TAC will provide a new hardware appliance for replacement within 5 working days after receiving notification from regional solution partners.
Software Release Updates
Remote software updates are available for bug-fixing and feature enhancement. Online assistance is also provided by Genie Networks through the confirmation of regional solution partners and customers.
Product Training
Genie Networks and regional solution partners will provide comprehensive product training for system operation.