TAC Support

TAC Support

At Genie, we have a technical assistance center (TAC) made up of industry veteran engineers who can assist with any system error check and provide timely response to overcome your technical issues. We also collaborate with regional solution partners to provide professional consulting service for your network requirements.

Remote Login Support

Our TAC engineers provide remote login support to help customers with diagnosis of system error and software modifications. A dedicated system engineer is assigned to work with regional solution partners and customers for prompt responses and feedback.

Software Updates and Upgrades

We provide software updates and upgrades via remote login service, by which all new software feature release could be provided efficiently and cost-effectively.

Installation & Configuration

We provide system installation & configuration services with networking expertise through our regional solution partners.

Technical Support

Our regional solution partners provide first-line technical support to customers when necessary. TAC is available for online technical support with prior arrangement.

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